Return Policy
Returns
Thank you for your purchase. We hope you are happy with your purchased product. Refunds for change of mind will not be accepted. However, if you find any malfunction or faults with your purchased product, you may return it to us for an exchange. Please DO NOT return any food product without contacting us first for specific information regarding the return process. Please explore below for more information on our return policy.
Return Process
To return an item, please email customer service at ozmart.lk@gmail.com. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its original packaging and Purchase Invoice from Ozmart.lk, and mail your return to the following address:
Ozmart.lk
106 Jumma Masjid Road, Negombo,
Western Province 11500
Sri Lanka.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven 7days from the receipt of your item to process your return or exchange.
Exceptions
The following items cannot be returned or exchanged:
Food product
Beverage product
Limited Promotional Items
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Refunds & Exchanges
Refunds for change of mind will not be accepted.
Products & services that under daily Promotional/weekly Promotional are limited time and limited stock promotions that once ordered and paid are non-refundable. The voucher issues when you purchase the product/ service must be utilized (redeemed) during the validity period of the voucher. Ozmart.lk is not liable for failure to redeem the voucher under any circumstances and cannot be refunded.
Refunds are only acceptable when the product is out of stock. All refunds are processed within 2-7 working days by Ozmart.lk. Further processing back to your bank account may require additional time depending on the bank/ institution for which Ozmart.lk cannot be held liable.
If you have any questions about this Return Policy, please contact us:
By visiting this page on our website: https://ozmart-lk.company.site
By email: ozmart.lk@gmail.com
**This Return Policy was last modified on 03rd July 2021